Terms & Conditions
Introduction
Emocean regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Emocean users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact:
+62 (0)821 470 43349
Collection of Information
In order to use the Emocean website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Emocean is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Emocean customers is required in order to provide you with our services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@diveinbali.org
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@diveinbali.org
Orders
If you purchase a service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Emocean uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@diveinbali.org
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Emocean may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Emocean does not share any information with third parties for any unknown or unrelated uses.
Emocean does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Emocean site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.diveinbali.org
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Refund/ Return Policy
If for any reason you are not completely satisfied with your purchase we will give you a full refund within 3 days of purchase. Please email us at info@diveinbali.org within that time so that we can resolve any problems. Booking reservations after 3 days are considered date reserved and non-refundable.
In the unforeseeable event of weather making conditions too dangerous to dive as determined by the instructor/guide/captain onsite on the day of the dive, an alternative date will be made available. Although purchases are Non-refundable, full credits can be given if rescheduled within 10 days prior to dated dive or if determined unsafe diving conditions by your instructor. Last minute rescheduling/no shows/late shows are considered forfeiture of dive(s), are non-refundable and will result in reserved spot loss and/or full lose of credit. Additional fees may accompany forfeiture of dive(s).
In the unforeseeable event of weather making conditions too dangerous to dive as determined by the instructor/guide/captain onsite on the day of the dive, an alternative date will be made available. Although purchases are Non-refundable, full credits can be given if rescheduled within 10 days prior to dated dive or if determined unsafe diving conditions by your instructor. Last minute rescheduling/no shows/late shows are considered forfeiture of dive(s), are non-refundable and will result in reserved spot loss and/or full lose of credit. Additional fees may accompany forfeiture of dive(s).
Services / Booked Dives
Confirmation of your order will be automatically sent to you via email. Within 24-48 hours of your dive date reservation and email will be sent to you at the email provided in your order; confirming date, time and location of your dives.
